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I work in customer service, so I understand that things don't always go as planned. It is how an establishment deals with their mistakes that really shows how good they are , in my humble opinion.
We go to Swiss Chalet all the time, the food is always hot and delicious and up to the Swiss Chalet Standard, the service is usually pretty good, quick for sure and the restaurant smells good and is clean.
We often order take out from this location, and we have had a few problems, orders not being filled correctly, no gravy for the poutine, little things like that. One time we ordered and they called back 30 minutes later to tell us there was a snow storm and the delivery person went home!
Needless to say I complained. I got a personal response from the Manager appologizing for our bad experience and comping us for two 1/4 chicken dinners! WOW, I thought that was just great. I get that mistakes are made, but I have never had anyone take responsibility and compensate me so quickly and politely! Since then we have ordered a few times and we haven't had anymore problems.
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I love their chicken. not a fan of the sauce. never new you could have gravy....perhaps people should be given the choice. thx
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Swiss Chalet est un établissement chaleureux. Au menu poulets, barbecues et une restauration rapide, dans une gamme de prix allant de 11$ à 25$. Venez profiter d'un ambiance décont...
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Venez savourer un délicieux repas chez East Side Mario's. Découvrez un menu proposant une variété de hamburgers, aux prix de 11$ à 25$ et venez profiter d'un ambiance décontractée....
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I had a wonderful server, she was polite, and knew how to add that little something to make my day. The best server is Hailey. She was prompt with bring out the food and drinks. With out being to prying she discovered that I was down about spending my birthday alone. She gathered her team mates and sang me happy birthday. Now I am not saying everyone likes to be sang to on their day; but Haily knew what to do. I am a big fan of East Side Merios.
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Venez déguster un excellent repas chez Mandarine Guelph. Ce lieu apprécié est ouvert tard tous les jours de la semaine. Mandarine Guelph livre à domicile.
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I've been going to Mandarin restaurants with my family since I was a kid. It's been years since I've gone, and it's every bit as fun and delicious as I remember. Also, the staff at this particular location were lovely. Very attentive, polite, and helpful. In fact, it was the service that inspired me to leave this review. A fine location for a Canadian staple!
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Emily & Kate were fantastic with our curling teams tonight. They were very organized and our meals were out quickly and were awesome.
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